JK Wellness Wave Coaching Policies
Communication Policy
Standard Coaching
• Support is provided through weekly check-ins only.
• Questions submitted through check-ins will be addressed during feedback.
Premium Coaching
• Clients receive messaging support during business hours.
• Response time is typically within 24–48 business hours.
• Messages sent on weekends or holidays may be answered on the next business day.
Important
• Coaching support is not intended for emergencies.
• Unlimited messaging does not mean immediate responses.
• Excessive messaging may be redirected to weekly check-ins.
Check-In Policy
• Weekly check-ins must be submitted by the agreed-upon deadline.
• Check-ins help determine progress and program adjustments.
• Failure to submit a check-in may delay feedback and updates.
• Missed check-ins cannot be carried forward or refunded.
Refund Policy
• All coaching services are non-refundable.
• No refunds will be provided for:
* Change of mind
* Lack of motivation
* Failure to follow the program
* Unused coaching time
* Missed sessions
* Early termination by the client
• Exceptions may be considered in extraordinary circumstances at the sole discretion of JK Wellness Wave.
Online Training Session Policy
Attendance
• Clients are expected to arrive on time for all scheduled sessions.
• Sessions begin and end at the scheduled time.
Late Arrivals
• Arriving late does not extend the session.
• Clients arriving more than 5 minutes late may be considered a no-show.
No-Shows
• Missed sessions without notice will be forfeited.
• No refunds or credits will be issued for missed sessions.
Rescheduling
• A minimum of 12 hours notice is required to reschedule a session.
• Requests made with less than 12 hours notice may result in the loss of the session.
Program Pause Policy
Coaching programs may be paused for medical emergencies or other significant life events at the coach’s discretion.
• Documentation may be requested.
• Approved pauses must be arranged in advance whenever possible.
Client Responsibility Policy
Clients are responsible for:
• Following recommendations at their own pace.
• Exercising safely and within their physical capabilities.
• Informing the coach of any injuries, medical conditions, medications, or health concerns.
• Providing accurate information during onboarding and throughout coaching.
Progress Photo Policy
• Progress photos are highly encouraged for tracking purposes.
• Photos remain confidential.
• Before-and-after photos, testimonials, and client results will only be shared with written permission.
Community Standards Policy
All clients are expected to:
• Treat the coach and other members respectfully.
• Maintain a positive and supportive environment.
• Avoid harassment, discrimination, bullying, or inappropriate behavior.
Failure to follow these standards may result in removal from coaching services without refund.
Nutrition Coaching Policy
• Nutrition guidance is based on information provided by the client.
• Clients are responsible for disclosing allergies, intolerances, and medical conditions.
• Nutrition coaching is educational and does not replace advice from